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paul0363
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Someone else's number appearing in My Virgin Media app

I recently moved from Ultimate Oomph to Ultimate Volt which required me to port out my Oomph number to O2.  This has all gone through OK.

I have four other numbers left on my family plan which show up when I sign in to the app.  However, there is a fifth number still there which is the temporary number I had when I originally ported my number in to Virgin from EE. 

The problem is that that number has now been assigned to someone else and I can access their details (change plan, spending cap etc.). 

This only happens when logged into the MyVirgin Media app (the number doesn't show in my account when accessing via a PC).

Is there any way that the number in question can be removed from the app?

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Travis_M
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Re: Someone else's number appearing in My Virgin Media app

Hi @paul0363

 

Thanks for posting on our community forum!

 

I'm so so sorry to hear about this. I'm going to drop you a private message so I can investigate this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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