Virgin Media Community

[ukguy183]

I have a virgin mobile pay monthly sim - 5gb data, unlimited calls, unlimited texts.

It's been some days but SMS texts not being delivered when sending to my sister.  Shes in Middlesbrough, UK.  She has Samsung Galaxy S20 FE 5G phone contract with virgin mobile and virgin mobile sim.

I replaced my sim card in April.

Other people texts are being delivered.

I have a Samsung Galaxy A42 5G Phone.

[Ashleigh_C]

H there @ukguy183

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear that you are facing this issue with your phone! 

Can I just confirm, does your sister have any issues receiving messages from anyone else and do you have any issues sending messages to anyone else? 

Are you able to call her? Can she text and call you? 

Thank you. 

[ukguy183]

She doesnt have issues receiving text messages and receiving calls.  Also she can send texts messages and make calls.

I dont call her, but i know its working.

I dont have issues sending text messages to anyone else.

[Ashleigh_C]

This does sound very odd and thanks for letting me know @ukguy183

I'm going to pop you a PM now so we can take another look at this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[ukguy183]

The text messages are being delivered to my sister.  It was a temporary issue.

Thank you.

[Ashleigh_C]

That is so great to hear and thank you so much for letting us know. 

Should you need any help in the future please do pop back to the forums and we will do all we can to assist.

Thanks again.