Virgin Media Community

[Winstonlocks]

I send txts which which get delivered immediately 

But whenever someone sends me a texts it takes sometimes as long as 12 hrs to arrive never arrives immediately 

I've cleared cache and data reset phone and no improvement 

[Johnboy5 · Accepted solution]

I'd recommend you update the settings for the SMS service, you'll need your IMEI number from your phone and then follow the link below, choosing SMS issues

https://mobile.virginmedia.com/ecare/phoneRepairs

[enlli]

Do you have WiFi Calling enabled? It seems it is producing SMS problems at the moment. Try turning it off if this is the case.

[Chris_W1]

Hi Winstonlocks, thanks for the message and sorry to hear that you are having issues with the delayed SMS, can you confirm if the WIFI calling is enabled when the texts are not being received as asked by enlli? Can you try the sim in another handset to see if you are getting the same issue? Chris.