Menu
Reply
Dutchroger1
  • 12
  • 0
  • 2
Tuning in
314 Views
Message 1 of 7
Flag for a moderator

Sms on wifi calling

So I can make calls via WiFi but not recieve or send sms.

Seems like a common problem has anyone found a cure. It's realy annoying that I can not do any banking due to being unable to receive texts. 

No mobile signal where I am currently 

0 Kudos
Reply
enlli
  • 7.04K
  • 1.11K
  • 1.98K
Very Insightful Person
Very Insightful Person
304 Views
Message 2 of 7
Flag for a moderator

Re: Sms on wifi calling

In 3 weeks the thread on this will be 12 months old. 

I suspect you will be waiting some time.

https://community.virginmedia.com/t5/Virgin-Mobile/Not-recieving-texts-through-Wifi-Calling/td-p/423...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Sasha_W
  • 972
  • 39
  • 74
Forum Team
Forum Team
242 Views
Message 3 of 7
Flag for a moderator

Re: Sms on wifi calling

Hi @Dutchroger1

 

Thanks for posting back on here and sorry to hear you can't make/receive any calls. 

 

Is there any update today? 

 

Can you use Whatsapp or any 4G apps? Is it just calling and texting? 

 

Please do keep me updated 

 

Thanks 

 

 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Dutchroger1
  • 12
  • 0
  • 2
Tuning in
238 Views
Message 4 of 7
Flag for a moderator

Re: Sms on wifi calling

I can make calls and use apps just will not allow text over wifi

0 Kudos
Reply
Zoie_P
  • 2.49K
  • 118
  • 196
Forum Team
Forum Team
236 Views
Message 5 of 7
Flag for a moderator

Re: Sms on wifi calling

HI DutcHrodger, 

Thanks for getting back to us, what handset do you have? Have you tried a different handset?

Zoie

0 Kudos
Reply
Dutchroger1
  • 12
  • 0
  • 2
Tuning in
159 Views
Message 6 of 7
Flag for a moderator

Re: Sms on wifi calling

Got to love virgin customer support  raised an issue with wifi calling not being able to send recieve texts. Now the service has been switched off for both me and my wife.

0 Kudos
Reply
Zach_R
  • 484
  • 19
  • 36
Forum Team
Forum Team
145 Views
Message 7 of 7
Flag for a moderator

Re: Sms on wifi calling

Hi @Dutchroger1,

I am really sorry to hear that you're continuing to experience issues with your mobile service. Can you clarify which service you believe has been disabled? Are you referring to sending and/or receiving texts, or Wi-Fi calling?

Along with this, as my colleague requested in our previous response to you, can you also confirm which handset you have and (if possible) can you see if the issue is the same with an alternative handset?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply