Menu
Reply
ferdens
  • 5
  • 0
  • 0
Joining in
363 Views
Message 1 of 12
Flag for a moderator

Slow data

Just changed to Virgin with a 15Gb SIM. The data is extremely slow.

The Sim was replaced but it has not made any difference.

Not impressed.

 

0 Kudos
Reply
Zoie_P
  • 3.17K
  • 143
  • 252
Forum Team
Forum Team
302 Views
Message 2 of 12
Flag for a moderator
Helpful Answer

Re: Slow data

Hi Ferdens, 

Thanks for your post and welcome to our forums 🙂
Is the service poor constantly no matter where you go?
How long have you been having the issues?  Did something change recently that caused this ?

Is the speed okay with wifi? Have you tried your sim in a different handset?
Zoie

0 Kudos
Reply
ferdens
  • 5
  • 0
  • 0
Joining in
287 Views
Message 3 of 12
Flag for a moderator

Re: Slow data

Joined Virgin last week. I complained about the speed so they sent me a new SIM. No difference.

Phone has been reset, SIM tried in another phone, still the same.

On the phone today to an adviser, tried lots of options, said the problem would be fixed today and he would get an engineer to check the mast and phone me back in a couple of hours.

No call back and problem still there.

Can't get my outside cameras to find the WiFi either.

Should have stayed with EE.

0 Kudos
Reply
enlli
  • 7.7K
  • 1.22K
  • 2.19K
Very Insightful Person
Very Insightful Person
282 Views
Message 4 of 12
Flag for a moderator

Re: Slow data

As Virgin use Vodafone for signal you can check here for problems

https://www.vodafone.co.uk/network/status-checker

 

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Zoie_P
  • 3.17K
  • 143
  • 252
Forum Team
Forum Team
278 Views
Message 5 of 12
Flag for a moderator

Re: Slow data

Can you please clarify are you connecting your wireless devices to your mobile network? Is this mobile broadband? 

Did you check the coverage before you took a deal out with us? OR the salesperson over the phone what did they advise?

if you could answer all questions so we can best help you 

Zoie

0 Kudos
Reply
ferdens
  • 5
  • 0
  • 0
Joining in
250 Views
Message 6 of 12
Flag for a moderator

Re: Slow data

Mobile Broadband. (Sim)
Coverage for my area is good for Virgin and Vodafone.
The agent asked me to change the settings to Vodafone but that does not come up on my phone.
0 Kudos
Reply
Martin_N
  • 5.81K
  • 245
  • 342
Forum Team
Forum Team
233 Views
Message 7 of 12
Flag for a moderator

Re: Slow data

Thank you for that information. 

 

Do you have any issues with calls & texts?

 

^Martin

0 Kudos
Reply
ferdens
  • 5
  • 0
  • 0
Joining in
194 Views
Message 8 of 12
Flag for a moderator

Re: Slow data

No.

 

0 Kudos
Reply
Travis_M
  • 1.25K
  • 46
  • 103
Forum Team
Forum Team
166 Views
Message 9 of 12
Flag for a moderator

Re: Slow data

Hi @ferdens

 

Thanks for posting on our community forum!

 

Is this running exactly the same now? How is your data connectivity? 

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
ferdens
  • 5
  • 0
  • 0
Joining in
149 Views
Message 10 of 12
Flag for a moderator

Re: Slow data

No difference.

Still terrible signal.

0 Kudos
Reply