Slow data on all Sims

[Mattgen]

Hi, I have 4 separate phones and sim cards on one account. The full family. Mobile data used to be good, 50mbps and upwards, now since the O2 merge we can barely browse the web, in fact I can't even view an Amazon page without the connection just timing out because it's so slow.

What is happening, not paying for 4 accounts that we can't use mobile data on. Done the usual, phones on and off, changed phones, tried other Sims, it always the same, the x4 virgin sims have no mobile data speed. 

[enlli]

Probably the move to O2. Seriously congested in places.

https://status.o2.co.uk/ Usually highlights faults and warns of congestion 

[Lee_R]

Hi Mattgen, thanks for posting and welcome you our community.

Sorry to hear that you're experiencing a poor data connection on all your Virgin Mobile SIMs.  Have you checked the link provided by enlli?  Also, have you checked here?

Regards

Lee_R

[Mattgen]

Yes checked all links and all say the network is running fine. My coverage area is shown as excellent for both networks. I am quite a heavy user in terms of photo backup, never used to be an issue backing up to 3 or 4 different services, now struggling to even back up one photo to one service. May as well not bother. Used to get 12-14 upload, now lucky if see 1.5.

Hardly use minutes or texts, I rely 99% on data. Phone is basically useless with current network performance.

[enlli]

Finding another user, (friend, family etc) who is on O2, Giffgaff or Tesco and compare what they get at your location would prove if it I'd a network issue or not.

If it is congestion I would expect speeds would vary somewhat at different times.

[Adri_G]

Hey Mattgen, thank you for the posts and replies.

Sorry to hear of the issue with the connection and the slow speeds you're receiving after we switched our mobile network to O2.
We'd like to help more however it may be more useful to ask if you've discussed this with O2 directly as well as they have full access to the equipment and network and they can troubleshoot this on their end?

Could you tell us if the issue is happening when in the area/post code (both indoors and outdoors?) or anywhere you are?
Also, if you have online access to your O2 mobile account you could check here and find the download speeds described on your O2 tariff?
Then you can compare these to a speed test while on mobile data to see if there's a slow speed issue on all devices.

Let us know of the above and also what other advice you have in regard.
We're happy to best support you.

[enlli]

O2 Won't deal directly If they are Virgin SIM cards.

Use the status checker I posted earlier to report a fault