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Slow 5g/4g speeds

AdamTomo
Tuning in

on ‎20-05-2022 08:59

It's been getting worst and worst over the past 3 months, in fact switching to 2G/3G is actually faster 15meg vs 1.27meg. Having tried everything that virgin asked me to do they said it must be the phone. So I tried my partner's three sim in and get 50meg/sec on 5G, so clearly it isn't the device. Anyone else with this issue? I'm using a S21

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3 REPLIES 3

Tom_W1
Forum Team
Forum Team

on ‎20-05-2022 09:46

Hi @AdamTomo thanks for your post although I'm sorry to hear of your concerns raised.

I know as you've mentioned, you've tried another SIM in your own handset but can you please try our own SIM in another handset to see what the 5G speeds are like in your partner's phone if possible?

Many thanks

Tom_W
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AdamTomo
Tuning in
In response to Tom_W1

on ‎20-05-2022 09:49

Will try that this evening.

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Tom_W1
Forum Team
Forum Team
In response to AdamTomo

on ‎20-05-2022 09:52

Hi @AdamTomo thanks a lot for this.

When you've tried, please respond back here and then we'll advise from there!

Many thanks

Tom_W
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