on 08-08-2022 16:14
I signed up to a 12 month sim only plan as Vodafone has good fast 4G in my area. Now I believe I have been switched to O2 which is very congested and slow in my area, I am not happy. Am I able to cancel my contract penalty free as my network has been changed?
on 08-08-2022 19:59
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with mobile reception.
As we are migrating over to O2 now after our merger, It can have an impact on some area and coverage.
Id like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
on 10-08-2022 11:00
on 11-08-2022 10:30
HI techking, thanks for the message. I am sorry to hear about the connection issues, can you confirm if this is happening in multiple areas and if you have recorded the dates and times when this happens?. ^Chris
on 11-08-2022 11:18
on 11-08-2022 16:27
Hi techking, thanks for the reply and sorry to hear that you are having issues with the connection. Can you check the Ofcom coverage checker here ^Chris.
on 12-08-2022 19:05
on 12-08-2022 19:54
Thanks for coming back to us techking,
Can we ask what handset your currently using? Have you tried your sim in another handset to see if the same issue is occurring?
We have also included a link here https://www.virginmedia.com/help/virgin-mobile-data-not-working for further help and support.
Kind regards Jodi.
on 12-08-2022 21:27
on 13-08-2022 09:50
Thank you for that information. What I will need to do now is private message you to confirm your details and take a look into the account.