As this is a major issue with equipment failure very near to you there is no ETA as to a fix. Looks like equipment has to be changed rather than repaired.
I'm a Vodafone customer and the only extra information I can get would be a text message when it is actually fixed
I'm afraid these things happen. EE is poor in my area as they had to remove a mast and are struggling to get planning permission for a replacement.
Three have had major engineering works for the past two weeks in my locality.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks