on 02-06-2022 11:56
Hi, on 3g websites are being blocked as if parental controls are on but they're not. Started happening yesterday, the sites load fine on WiFi.
Doing a Google search it seems this has happened to other people. Can it be fixed please.
Regards
Michael Roberts
on 02-06-2022 11:57
Maybe I haven't put this on the right board, obviously I'm referring to virgin mobile
on 02-06-2022 15:43
Hi @mikeeboy1 and @Meanteam
Thanks both for posting. Sorry to hear of the parental control issue on the phones. Can you both check your online accounts for me to see if this feature is currently on?
Let me know how you both get on.
Best,
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on 02-06-2022 17:54
It's definitely off. It always has been off for the last 3 years and then suddenly yesterday it appears to have been enabled somewhere although the control panel shows it is disabled. Turning it on and off again in the control panel has no effect.
on 02-06-2022 17:57
Its sorted for me now after a restart