Virgin Media Community

[mikeeboy1]

Hi, on 3g websites are being blocked as if parental controls are on but they're not. Started happening yesterday, the sites load fine on WiFi. 

Doing a Google search it seems this has happened to other people. Can it be fixed please.

Regards

Michael Roberts

[mikeeboy1]

Maybe I haven't put this on the right board, obviously I'm referring to virgin mobile

[John_GS]

Hi @mikeeboy1 and @Meanteam

Thanks both for posting. Sorry to hear of the parental control issue on the phones. Can you both check your online accounts for me to see if this feature is currently on? 

Let me know how you both get on.

Best,

[Meanteam]

It's definitely off. It always has been off for the last 3 years and then suddenly yesterday it appears to have been enabled somewhere although the control panel shows it is disabled. Turning it on and off again in the control panel has no effect.

[mikeeboy1]

Its sorted for me now after a restart