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Simcard not working

My simcard is not working. It kept saying 'Not registered on network'. I'm not receiving any messages or calls and vice versa. My 4g is not working aswell. I tried calling customer service but its difficult to get thru this covid times since their support team will take more than 45 min, i would wait but would end up getting the advice of to do it online. I tried manually looking for the network but its still notnheing recognized. I tried swapping with an another phone thinking the prob is from my mobile unit however, other simcards worked well with my mobile unit.  Any body who can help? I think the solution would be getting a new simcard but i cant get thru them!

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