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Suziet123
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Sim

Hi I've contacted and spoke to someone on here I have had new phone and sim but because I didn't set up with the 30 days sim was deactivated the lady I spoke to has sent me out new sim and it was supposed to be here today its for my wife's phone but it hasn't arrived and now her old phone with old sim is saying not registered on network she's at home with two small ill children with no access to a phone ? I would if thought other sim would still work until new one came cam anyone help ?

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Travis_M
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Re: Sim

Hi @Suziet123

 

Thanks for posting on our community forum!

 

Has the SIM still not arrived? Once the SIM card arrives this will automatically work once inserted into your partners phone. 

 

Regards

Travis_M
Forum Team



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Suziet123
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Re: Sim

No unfortunately it has not arrived not sure why they would stop old sim card working before new one has arrived?

 

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Travis_M
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Re: Sim

Was the SIM card due to arrive today? It still has time to arrive before the end of the day.

 

Regards

Travis_M
Forum Team



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Suziet123
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Re: Sim

Yes it was supposed to be but I would of thought it would be delivered by royal mail they've already been and brought something else but no sim .

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Travis_M
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Re: Sim

Hi @Suziet123

 

Thanks for posting on our community forum!

 

I'm going to drop you a private message, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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