Virgin Media Community

[Drdapa]

Over the last 2 weeks mine and my daughters sims have periodically been reporting “sim unavailable” my issue is now multiple times a day. I can restart the phone to sort but not ideal.

do I need replacement sims to resolve or something else I should try?

We’re over a year into use and using same mobiles so nothing has changed (iPhone 11 and iPhone 12)

[Ilyas_Y]

Hey there @Drdapa, thanks for reaching out to us on the forums 👋

I'm sorry to hear about the issue with the SIM saying it is unavailable.
May I ask if you've been able to try the SIM card in another phone and see if the issue continues?

Let us know.

Kind regards,
Ilyas.

[Drdapa]

apologies for the delay. Have now tries in another phone and same issue. 

just to note it’s the same on both sims but mine is worse.

[Akua_A]

In this case, I have sent you a private message to further look into this issue. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all. Please keep us updated.

Thanks,

[Drdapa]

Sadly the sim has dropped again this evening 

[Akua_A]

This is certainly not ideal. In this case, I am sending you another private message.

Thanks,