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Bennigrattan
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Sim swap

I just received my new sim but my app is saying I'm still on my old data plan? It's been in for quite some time now?

 

Ben

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Natalie_L
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Re: Sim swap

Hi Ben, 

 

Thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues since changing your SIM card. 

 

Is your online account also showing your old data plan or has this been updated?

 

Thanks 

 

 

Nat
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