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Sim swap

Hi. I look after an,elderly male whos phone cut off. Looking into it he was getting messages about sim swap but doesnt read messages.

Requested a new sim two weeks ago but not arrived. Hes distressed as its his lifeline to his wife when he goes out. Anyonw know how long its taking as site said 3-4 days. 

Tia

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Re: Sim swap

Hi Pauljameson1977,

 

Thanks for your post and welcome to the community.

 

I'm really sorry that a new sim card hasn't been received yet, but don't worry I can get that arranged for you. 

 

I'll pop you a private message to take some details.

 

Thank you,

 

Melissa

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