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Laurenwaylon
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Sim swap

We have swapped the sim over 29thsep 2020 and now there is no service. Followed the instructions to the letter and still no service 

its an iPhone 4 

how can we resolve this please 

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Emily_G
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Re: Sim swap

Thanks for the post Laurenwaylon and welcome to our community.

 

Can we please confirm if this shows no service or are there any error messages showing?

 

Let us know, Emily.

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Laurenwaylon
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Re: Sim swap

Hi Emily 

there are no error messages and there weren’t when we were swapping over, it just says no service at the top. 

we never got the text to say we were back up and running that the website says we should and has said no service since 

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Corey_C
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Re: Sim swap

Hi Laurenwaylon,

 

Thanks for your post and welcome to the community forums. Sorry to hear that you are unable to use the replacement SIM. The SIM may not be active - I can check this for you if needed
I'll send you a PM shortly to check the SIM status.

 

Cheers,
Corey C
 

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