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Taraxsx
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Sim swap

Hi I have been trying to swap over to the new sim virgin sent out I keep getting texts and letters saying my current sim will stop working but the new sim doesn't work, asks for a unlock code which I enter and it tells me it's wrong. I cant get through to virgin on the phone just get a stupid auto lady making me press 1 to send a link that is no help anyone know how I can fix this problem, or get in contact with a actual person to talk to from virgin that could help as I'm getting to the point where I would rather sh*t in my hand and clap than use anything from vm 

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Lisa_CC
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Re: Sim swap

A warm welcome to our Community Forum Taraxsx and sorry to hear that your replacement SIM hasn't gone as smoothly as expected. I've had a look at your details and can see that you've spoken to an agent since you last posted and has made the necessary arrangements. Please let us know if you're still having problems so we can help and try get it working again.

 

Thanks,

 

Lisa

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