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Rchacksfield
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Sim swap problems

Hi I have contacted your cs 3 times now , each time taken ages to get through then the person fobs me off with what they will do 3 weeks on and no one has done anything!!!  The phone now says phone freeze sim unavailable, you were apparently going to send a code then a phone then call me back but I’ve heard nothing. This is my elderly mums phone which she has now been without for 3 weeks could some one please sort this out for her . Many thanks 

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