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Sim sent to wrong address

My new sim swap has been sent to the wrong address and my current sim has been canceled, I cannot make any calls. How can I contact virgin media to help me and send my new sim card to the right address?

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Re: Sim sent to wrong address

any staff going to help?

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Re: Sim sent to wrong address

Hi Indieantony, 

Thanks for your post and welcome to our community. 

I'm very sorry that your SIM was sent to the wrong address and you're now without service this isn't good.

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

Do you still need a new SIM sending? If so then please reply to the personal message I'm sending now and we'll take it from there. 

Emma_C - Forum Team
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