Sim replacement failed to arrive

[l_yousof10]

I have been waiting on a sim arrival for more 4 months I have my correct address and have checked to make sure all information is up to date but I have still had no SIM card arrive this has caused me a lot of stress and getting a hold of someone to fix this has been very difficult I understand that you are trying your best however this is hindering my mobile use please reply to me on private for more information. 

thank you, 

All the best,

L Y

[Ilyas_Y]

Hey there @l_yousof10, thank you for reaching out to us.

I'm sorry to hear about the issues you've been having recently with the SIM card arriving.
I will look in to this for you and further investigate.
I will send a private message - watch out for the purple envelope 🙂

Kind regards.