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Sim pin network unlock key

3 months after sim swap still no phone as though it worked fine before it now asks for a sim network unlock key,... no customer support whatsoever, but still taking my money. Does anyone know how to contact a human at virgin?

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Very Insightful Person
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Re: Sim pin network unlock key

Few people say 8am when they open is a good time.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Sim pin network unlock key

Knock on their door,

or is there a number to speak to somebody?

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Forum Team
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Re: Sim pin network unlock key

Hi P12owe, 

 

Thank you for taking the time to get in touch. 

 

I am really sorry you've been having some problems with your new sim. 

 

It sounds like the handset is locked to another network, can you confirm what handset you have and where you got it from please?  

 

Many thanks, 

Hetty 

 

Hetty_R
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Re: Sim pin network unlock key

Phone is galaxy note, bought secondhand unlocked and worked fine b4 new sim was inserted. I have had nothing but trouble over this sim change and the lack of any customer service is appalling. How do I cancel my contract and who do I contact (human) to get a refund of all the money taken while service has not been provided.

 

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Re: Sim pin network unlock key

I will send you over a private message so I can look into this. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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