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Sim not working

Katayabray
Joining in

on ‎16-07-2022 22:45

Hi so weve received a new sim and are stiggling to activate it. We got one with our broadband plan last year which never turned up even when we tried getting in contact. Now we have a new one come weve put it in a phone and its not working and hasnt asked for any of the pins or anything.

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5 REPLIES 5

enlli
Very Insightful Person
Very Insightful Person

on ‎17-07-2022 08:24

Is it a Virgin SIM or O2 SIM?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Natalie_L
Forum Team
Forum Team

on ‎17-07-2022 09:13

Hi Katayabray, 

Welcome to the Community and thank you for getting in touch. 

I am sorry to hear you are experiencing issues with your new SIM. 

From what you have advised, it sounds like the SIM will need to be activated. Within the pack, there should be information on how to do this. There is also full details on how to do this here.

If you have any problems completing this, please do let me know and I will be happy to assist further. 

Thank you, 

 

Nat
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Katayabray
Joining in
In response to enlli

on ‎17-07-2022 11:49

Its a virgin one

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Katayabray
Joining in
In response to Natalie_L

on ‎17-07-2022 11:50

Hi ive tried all that its not asking for a pin or anything when i turn the phone on

 

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Kain_W
Forum Team
Forum Team
In response to Katayabray

on ‎17-07-2022 14:05

No worries, thanks for the response Katayabray.

To further investigate this I've dropped you a PM to discuss further.

You'll find the message within the purple envelope icon.

Cheers,

Kain
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