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Sim not valid

This has been going on for 2 full days now. Old sim now not registered, new sim still sim not valid so now my husband has no phone,,,,,,, 

Trued ringing 

Been in live chat only to be passed around with no help

They now say that number he has doesn't have his name on it, so why did new sim come addressed to him, he's had this number donkeys years 

I can't register him, 

I'm at my whits end now

Even tried to buy the Energiser E12 phone from virgin but they want email address for that account and they say he hasn't got one

I shouldn't have to buy him a new phone. 

There's nothing wrong with old Nokia phone,

He didn't ask for a new sim 

Now what do I do

I need help please. 

Ryan tried yesterday but when the session ended after 27 private messages I never got him back. And it's still not resolved 

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