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'Sim not valid' new sim, non-smartphone

Hello,

My elderly aunt recently had to receive a new sim card for her phone for some reason, and it says 'Sim not valid' when starting it up. An unblocking code was given with the sim but there is nowhere to type it in, only 'Sim not valid'. The phone is a Virgin Nokia 2310.

It is very important that we get her phone and sim back to working as normal incase she needs to contact someone in an emergency. The customer service over the phone has been atrocious, this forum is my last resort. I hope someone can help me with this.

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Re: 'Sim not valid' new sim, non-smartphone

Hi Ec518, 

Thanks for your post and welcome to our community. 

I'm really sorry that your aunt is having issues with her new SIM, I can assure you it's not the level of service we aim to provide. 

It does sound like due to the age of the handset we won't be able to unlock it, however we do have other options available 

I'll pop you a personal message to grab your aunts details and we can take it from there okay?

 

Emma_C - Forum Team
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Re: 'Sim not valid' new sim, non-smartphone

All sorted now @ec518

The replacement phone will be with you within a few days, please let us know how you get on with it. 

:) 

Emma_C - Forum Team
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Re: 'Sim not valid' new sim, non-smartphone

thank you

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