Sim not provisioned

[katrina00uk1]

Good evening, my son lost his phone (which is in my name) so I reported it to you lost last week and got the sim locked. I then upgraded and ordered a new phone from you. The phone was then delivered on Saturday with a sim card but the sim is not working. I was told when I ordered the phone through your call centre that the lady had activated the sim but I don't think she did. Please can someone help as stuck on What's App waiting for an answer and cannot call as I have unfortunately lost my voice. Thanks in advance.

[Carley_S]

Hi @katrina00uk1

Welcome to the community. 

Sorry to hear you've not been able to get through to us on WhatsApp to discuss your new SIM.  Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 
 

[katrina00uk1]

Thanks Carley, I have replied

[Carley_S]

Thank you @katrina00uk1

We'll continue our communications and investigations via private message. 

[Carley_S]

Thank you for joining me on private message @katrina00uk1

Glad here that we've got this sorted for you now. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).