Welcome to the community.
Sorry to hear you've not been able to get through to us on WhatsApp to discuss your new SIM. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.
Thank you for joining me on private message @katrina00uk1
Glad here that we've got this sorted for you now. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).