Sim not provisioned

[nigelbowskill]

I have no service availability - message states sim not provisioned but it was working yesterday via Esim.

tried switching off and on no joy.

tried using old physical sim - same message

[Tom_W1]

Hi there @nigelbowskill, thanks for your post although I'm sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you. 

Kindly expect this message to arrive shortly and respond directly when you can!

Many thanks

[td97]

You need to re-add the esim profile. You can do this in Virgin Mobile online account.

[nigelbowskill]

No I can’t do this in my account. I used to be able to but the option is not there any longer.

new sim despatched and inserted 

[Goose3080]

Yup, virgin mobile have buggered them all up, Ive had a S22 sat in the corner for 4 days now after they cut my esim off too, once you convert your physical sim into an esim, they physical sim no longer works, you'll need to ring them and order a new physical sim...........still waiting for mine.

[Paulina_Z]

Hi @nigelbowskill,

I can see that our staff was able to assist you on this issue. Please keep us updated on how you're getting on.

We're here to help if you need it.

Thank you. 🙂

[richroof]

Hello my esim stopped working yesterday. I renewed my contract a few months ago and its been working fine. I get a Not Provisioned message. I can not ring about it as I don't have any service. Can someone please contact me to resolve? 

[Natalie_L · Accepted solution]

Hi richroof, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your eSIM, we will do all we can to help. 

Can you please confirm if you have received a new eSIM recently? 

Thanks, 

[nigelbowskill]

All sorted 

[Natalie_L]

Hi nigelbowskill, 

Thank you for letting us know this has all been sorted. 

Please get in touch if we can assist in the future. 

Thanks,