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Sim not provisioned

Hi there I got my sim through at the weekend and used the pac code I got from my previous provider. The number shows as having transferred on the online account but I've got a sim not provisioned message. Can you help?!

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Re: Sim not provisioned

Hey Cmonaghan1,

 

Sorry to hear of the issues that you've had with your new sim.

 

I have been able to locate your account and can see that your sim card was activated the day after this post.

 

Is everything now ok with your sim card and service?

 

Regards

Steven_L

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