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Seb108
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Sim not provisioned for voice

After receiving my second replacement SIM, I am getting a "SIM not provisioned for voice" error and I have no signal. Can you send me another SIM?

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Emma_C
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Re: Sim not provisioned for voice

Hi Seb108, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue with your new SIM and for the delay in getting back to you. 

Can I ask if the SIM has been activated or if this has been sorted since you posted? 

If not then please let us know and we can get a new SIM sent ASAP. 

Thanks. 

Emma_C - Forum Team
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Seb108
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Re: Sim not provisioned for voice

Hi,

No, I have not received the activation text and the issue is still present.

I was told that this sim was supposed to be preactivated.

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Emma_C
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Re: Sim not provisioned for voice

I do apologise. 

I'll pop you a message now so I can grab some details and take a closer look. 

Thanks.

Emma_C - Forum Team
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