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Sim not provisioned for voice

I'm having a similar problem to others, SIM should have taken 24 hours to activate but it's into 26 hours now. I have a kind of important call tomorrow so would love some advice.

I've followed the instructions it came with. 

I've tried restarting numerous times. 

I have signal.

I've checked my account and all billing is in order.

 

Many thanks, Mike

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Re: Sim not provisioned for voice

I cannot wait for my contract to expire. It's now been 48 hours since changing my SIM. It's literally impossible to call, the live chat button is missing from the contact us page, and this is taking over 24 hours for a response. 

I worked in the Virgin Media post room for over 7 years and I'm starting to see why we received so many complaints.

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Re: Sim not provisioned for voice

I cannot wait for my contract to expire. It's now been 48 hours since changing my SIM. It's literally impossible to call, the live chat button is missing from the contact us page, and this is taking over 24 hours for a response. 

I worked in the Virgin Media post room for over 7 years and I'm starting to see why we received so many complaints.

Any now the website weeks crashing and this is the fifth time I've had to type this out and I've missed that call. All I get is badges and welcome emails like they think I'm planning on settling in and spending on my free time on this damn forum!

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Re: Sim not provisioned for voice

Impossible to call.
Impossible to live chat.
Impossible to get a reply from the social media team or mods.

Amazing.

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Re: Sim not provisioned for voice

Good Afternoon mikemurraytfw,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with the SIM card services, and tat we've not been able to get to your post sooner.

 

Can you tell me how things are looking currently?

 

Kindest regards,

 

David_Bn

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Re: Sim not provisioned for voice

Hi David, things are looking exactly as they were when I posted this. Mike

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Re: Sim not provisioned for voice

Things still stand as they did. No provision. 

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Re: Sim not provisioned for voice

Still nothing.

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Re: Sim not provisioned for voice

Still nothing. This company is a **bleep** joke. 

Impossible to call because I get told to use Live Chat. 

Live Chat can't be used because the button is missing and it just says to come here where I get zero **bleep** help. 

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Re: Sim not provisioned for voice

Our apologies for the delayed response mikemurrayftw.

 

We do certainly need to get this resolved for you. 

 

Have you had a replacement SIM card at any point concerning this? 

 

^Martin

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