Sim not arrived

[Balvenie]

Ordered Sim on Jan tenth and still not here on January nineteenth. Contract starts on January 25. I have a new phone and unable to use it. Any help would be appreciated. I have no tracking number from royal mail.

[Ryan_N]

Hi Balvenie, 

Thank you for your post and welcome to the forums. 

Really sorry to hear about this - what I will do is send you over a private message to confirm some details and take a look for you. 

Cheers, 

Ryan. 

[Balvenie]

This is still not resolved. The PM timed out unfortunately.

[Ryan_N]

Apologies, the private message didn't time out - as it's not possible to do so. It's just that it can take up to 48 hours for a response on the forums as it's not an instant messenger. 

I will respond to your private message now 🙂 

Cheers,

Ryan.