Thank you for your post and welcome to the forums.
This isn't good to hear, I apologise. Just before we move on, can I confirm if you was already a customer and had a SIM which would have fit into the new handset? Have you spoken to the team since this post also, if so or if you haven't please let me know 🙂
Yes, am an existing customer and have been one for many years.
I phoned after a couple of days and was told to use sim card from my previous phone - why was I not advised of this when purchasing said phone - apologies I have also now downloaded apps and contact data using Samsung Switch
The one outstanding problem - can't get e-mails loaded despite having followed instructions as "Step 6 : Blue Yonder settings" - please advise
A41 - I have a subscription to MS Office 365 and I note their is an app for this software including "Outlook which I would like to use.When I press the icon "Outlook" on the app it tells me that it has found 1 account and quotes my e-mail address. What do I do next please ??