Virgin Media Community

[Sl2909]

I recently moved home and when moving I upgraded my services which included a SIM card, I was told it would arrive in 2-3 days and that was 2 weeks ago and the sim still hasn’t arrived. I’ve tried to contact through phoning but can’t get through. How else can I get this sim? 

[Emma_C]

Hi Sl2909, 

Thanks for your post and welcome to our community. 

I am really sorry that the SIM we offered hasn't arrived, I can appreciate you're keen to get your hands on it. 

We can certainly see what's gone on and ensure it's on it's way, to do this I'll just need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon.