Hi, I am looking for some help on behalf of my nan. She thinks she has damaged her sim card and needs a replacement. I believe she is on the basic sim only deal and uses a very basic Nokia handset. Unfortunately I don't live locally so very difficult for me to assess the issue. I'd like to get her a new sim sent out so she can try this as a starting point. I am going to visit in a few weeks so I will be able to help her install the sim correctly and try to get it fixed.
How can I go about getting her a new sim sent out that will allow her to keep her existing number?