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Sim damaged

Hi, I am looking for some help on behalf of my nan. She thinks she has damaged her sim card and needs a replacement. I believe she is on the basic sim only deal and uses a very basic Nokia handset. Unfortunately I don't live locally so very difficult for me to assess the issue. I'd like to get her a new sim sent out so she can try this as a starting point. I am going to visit in a few weeks so I will be able to help her install the sim correctly and try to get it fixed.

How can I go about getting her a new sim sent out that will allow her to keep her existing number?

Thanks

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Very Insightful Person
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Re: Sim damaged

I'll mark your post so one of the team will contact you then send a private message.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Sim damaged

Hi Superjames,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the SIM card. What I will do is private message you so I can look to assist with this. 

 

^Martin

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