Hi, Thank you for your reply. No, I don't have any service whatsoever. This is after being assured on three separate occasions by your advisors by phone that I wouldn't have any problems. The first sim was sent on 11 March, when I informed your advisor that I was in Poland and unable to activate my new sim until my wife returned to Poland. I was informed that this wouldn't be a problem, and on 21 March a new sim card was sent, saying that I had 31 days to activate it. Then on 28 March, I had an email and text saying that I had yet another sim card being sent, as the other two were invalid due to Virgin mobile changing the network. The email and your staff member stated that I'd have 14 days to activate it, which would coincide with my wife's return. However, last night (31 March), my service was cut off as I was in the middle of talking to yet another one of your advisors. I have been a customer of Virgin mobile for many years and I am appalled with this incompetent service. It simply isn't good enough. I am seriously thinking of leaving. Please reply at your earliest convenience.
