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Sabita
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Sim card

Hello,

Anyone from Virgin Media even alive.

Tried calling no answer, tried messaging still no one, no one to chat online.

This is very frustrating!!!

Received email that I should have received a new sim but nothing, also threats that Virgin will suspend existing contract.

How can I solve this problem?

If it continues, can I cancel this contract?

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John_GS
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Re: Sim card

Hi Sabita

 

Thanks for posting and welcome to the community. 

 

My apologies for the delayed reply. Have you received the SIM card since posting? Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Sabita
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Re: Sim card

No,

I will be cancelling the direct payment today.

Don't want it anymore.

They cant be bothered, why should I keep paying for a non existent service.

 

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Alex_RM
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Re: Sim card

Hi Sabita,

 

I'm sorry for the experience you've had, 

 

More than happy to arrange to send you a new SIM card, if you'd like me to do this I can pop you over a private message, just let me know 🙂

 

Alex_Rm

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