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Oldwils
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Sim card

Hi, just recieved a new SIM card through the post. The mobile number on the letter is not my mobile number. 
I guess they have sent out a sim to someone but sent it to the wrong address. 
Tried ringing virgin mobile To tell them but no one there due to covid 19. 
It says we recently got in touch with you? Never happened. 
Tried  ringing the number on the letter to no avail. 

can someone at virgin let me know what they want me to do with it? 

enlli
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Re: Sim card

A number of these are going to wrong addresses, especially were PAYG customers have not notified a change of address. Just had one where the address is 20 years out of date!

 

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Emma_C
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Re: Sim card

Hey Odwils, 

Thanks for your post and welcome to our community. 

Really sorry you've received this, we'll be keen to let the user of the number know and get the SIM cancelled. 

Would you mind if I popped you a message to grab the details? 

:)

Emma_C - Forum Team
GaryHulmes15
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Re: Sim card

hi

I have also received 3 sim cards with the wrong phone numbers

I cannot get to speak to anyone at the call centre and now I have letters telling me my old SIM cards will cancel in 7 days

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Martin_N
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Re: Sim card

Hi GaryHulmes15,

 

Thank you for your post and welcome to the community, 

 

I'm very sorry to hear this. Just to confirm do you have Virgin Mobile services?

 

^Martin

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GaryHulmes15
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Re: Sim card

hi Martin
yes we have all services working fine, 3 existing numbers which don't require the upgrade
I managed to speak to CS yesterday and they are investigating why we have these 3 additional Sims with numbers we don't recognise
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Leonardshaircut
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Re: Sim card

Hi
My mother has just received a new SIM card today for a number that is unknown to us.
She has virgin tv and landline but has never had a virgin mobile and of course can’t get through to customer services to query it.
What’s going on?
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Martin_N
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Re: Sim card

Hi Leonardshaircut,

 

Thank you for your post. I'm very sorry to hear about this. 

 

What I will do is private message you so we can look into this.

 

^Martin

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