Hello we have lost connection to 4g on one of our phones. Can only get 3g. If we put phones side by side 1 gets 4g no problem the other only gets 3g. We have swapped the sim card between phones but the sim still only gets 3g. How do we get a replacement sim card that will get 4g. Many thanks.
Morning Natalie. It is only the 1 sim card that's has lost 4g, both phones receive 4g with the other sim card inserted, We are using Huawei p10 phones. We have done a manuel search for Virgin 4g, but it will only get 3g now. Its not the phone as when my sim is used in it the phone gets 4g immediately. I can only think its a sim problem.