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Sim card not delivered

Hi, 

On the phone I was offered a deal: broadband (200mbps), tv, sky sports for 3 month, and a sim card with 5gb data. Firstly, the wifi is awful, cant even play a game on my ps4, but that was expected with how bad virgin is. But the sim card was never delivered, which I am unhappy about, since I am technically paying for it.

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Re: Sim card not delivered

Hi Jamesyoung99, 

 

Thank you for your post and welcome to the forums. 

 

I am sorry to hear of the issues you've had here. What I would need to do is look into this and help with it if that's okay! I will send you a private message to look into this for you. 

 

Cheers. 

 

Ryan_N - Forum Team
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