Virgin Media Community

[BrianDodd]

I upgraded to the ultimate oomph package two weeks ago and have still to receive the unlimited data SIM card. When will this be received?

[Aaron2]

Sim Card is usually sent out same day in schedule for a 24 hour delivery, if you haven't received it after a week then you may need to either contact in by calling 150 from the landline you should have, assuming it's plugged in, or using your current mobile and dialling 0345 454 1111 - or use the text chat 07533016422  however it may take a while for replies, and charges may apply.

[Zoie_P]

Hi BrianDodd, 

Thank you for your post, 

Can you please confirm if you have received your sim, if not we can get one resent 

Zoie

[BrianDodd]

 Thanks for the reply Zoie. No still to receive a Sim card

[Beth_G]

Hi BrianDod,

Sorry to hear that - I can see that from your other post you are now in the safe hands of my colleague Steve. I'm sure he'll be able to get this sorted for you if he hasn't already.

Hope you have a lovely weekend and don't hesitate to get back in touch if you are in need of anything else.

Beth