Menu
Reply
Pblue1
  • 4
  • 0
  • 0
Tuning in
421 Views
Message 1 of 10
Flag for a moderator

Sim card not arrived

Hi, 

I have received a text saying I have been sent a sim card and I need to insert it otherwise I lose my number, however no sim has been sent. 

Can someone help? I need this number I don't want to lose. 

Tags (1)
0 Kudos
Reply
Nimbus73
  • 16
  • 0
  • 1
On our wavelength
384 Views
Message 2 of 10
Flag for a moderator

Re: Sim card not arrived

Hi Pblue1,

This might seem like a silly question, but have you changed address since being with Virgin?

0 Kudos
Reply
Pblue1
  • 4
  • 0
  • 0
Tuning in
357 Views
Message 3 of 10
Flag for a moderator

Re: Sim card not arrived

Hi, 

Thanks for replying. No, I've lived at the same address for a longgggg time (longer than I've been with virgin mobile). 

I don't actually know how virgin mobile have my address as I bought this payg sim from a corner shop. I guess they must do though otherwise why would they text me saying they've sent me a sim card? 

0 Kudos
Reply
Zak_M
  • 3.53K
  • 223
  • 353
Forum Team
Forum Team
302 Views
Message 4 of 10
Flag for a moderator

Re: Sim card not arrived

Good Morning @Pblue1 

 

Welcome to the forums and thank you for taking the time to reach out to us,

 

I can certainly take a look at this for you, I am going to drop you a PM. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Zak_M
  • 3.53K
  • 223
  • 353
Forum Team
Forum Team
284 Views
Message 5 of 10
Flag for a moderator
Helpful Answer

Re: Sim card not arrived

Thank you for providing me that information on PM 

 

I have re-sent the sim, It should take between 5 and 7 business days to get to you. 

 

Kind regards,

Zak_M

0 Kudos
Reply
Pblue1
  • 4
  • 0
  • 0
Tuning in
278 Views
Message 6 of 10
Flag for a moderator

Re: Sim card not arrived

Hi Zak_M

Wow, thank you for the quick resolution. I will keep an eye out in the post, if any issues I will let you know otherwise thanks again.

0 Kudos
Reply
Zak_M
  • 3.53K
  • 223
  • 353
Forum Team
Forum Team
273 Views
Message 7 of 10
Flag for a moderator

Re: Sim card not arrived

Just a quick one, 

 

a bit of incorrect info there, It should be 24 -72 hours its with you not 5- 7 days. 

 

I am going to pop back to you on Friday and check in. 

 

Kind regards,

Zak_M

Zak_M
  • 3.53K
  • 223
  • 353
Forum Team
Forum Team
257 Views
Message 8 of 10
Flag for a moderator
Helpful Answer

Re: Sim card not arrived

Good Morning @Pblue1 

 

Just wanted to check in and see if you have received the sim as of yet? 

 

Kind regards,

Zak_M

0 Kudos
Reply
Pblue1
  • 4
  • 0
  • 0
Tuning in
250 Views
Message 9 of 10
Flag for a moderator

Re: Sim card not arrived

Hi zak

all received and working, thanks again for your help

0 Kudos
Reply
Zak_M
  • 3.53K
  • 223
  • 353
Forum Team
Forum Team
248 Views
Message 10 of 10
Flag for a moderator

Re: Sim card not arrived

Brilliant, 

 

So glad to hear that.

 

Enjoy the weekend. 

 

Kind regards,

Zak_M

0 Kudos
Reply