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Chriswxm1
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Sim card not activating

Hi , we bought a new sim card for the grandsons phone for xmas , but it's been in his phone all day and it wont activate.  At times its had virgin at the top of the screen by the battery icon.  But when we've tried to use the phone it keeps saying the sim isn't activated. Can someone help as the little one was so looking forward to it.  

Many thanks 

Chris 

 

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Zak_M
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Re: Sim card not activating

Good morning @Chriswxm1 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that there has been an issue activating the sim. 

 

We are able to take a look into this for you if it is yet to be resolved? 

 

Kind regards,

Zak_M

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