Hey there DancingBagel, sorry to hear about your SIM being disabled.
Can I ask whether you have recently had a new SIM replacement or are you still using an old SIM? We're currently sending all our customers replacement SIMs due to a network upgrade which may render the old one inactive. I appreciate you're currently away but we need to know which SIM you have in your phone.
I'm using the old sim that I've had for a while now. The new one was sent a few months back and I haven't been able (or not particularly willing to) travel back home because of the quarantine to pick it up.
Hello I am afraid that VM cannot send out a SIM when you are not in the UK, even if they could I am afraid that as all SIMs are not activated when sent out, they will only activate when connected to their home UK network, the only way around this is for VM to send the SIM to a family member or friend and for them to place in a phone to activate it and then for them to forward the activated SIM to you. Can you let the forum know if this can be done and then a member of the VM forum team can arrange the replacement to be sent to a UK address. Regards Mike
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