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Sim Swap

Samsung GT S5830 brought from virgin many years ago

New sim sent but no codes included

Put in new sim, it asks for a "network lock control key"

Have been through virgins "help" pages to no avail and filled in the unlock page 3 times, still waiting for a call / text. meanwhile my phone has been out of action for over 24 hours now.

Before this I was getting SMS from virgin every other day telling me how urgent it was that I swapped Sims, pity the urgency isn't applied at their end

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Re: Sim Swap

24 hrs yesterday and 4hrs today with no phone, waiting for virgin to contact me back, filled in the form 3 times, spoke to their "BOT" and still no further forward, but hey I gave gone up in rank on the community board and had a couple of nice notes from the Mods congratulating me - maybe that is why there are no answers on here, the Mods are far to busy welcoming new community members and passing on all the details to the virgin sales department !

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