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Sim Swap

I have completed the sim swap by following all the instructions.I then received a confirmation text that my number has been switched to my new virgin mobile SIM card.

However, yesterday i received a text : "URGENT ACTION NEEDED. All calls from this number will stop in 10 days time. Please insert the new sim we sent you"

 

 

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Re: Sim Swap

Hi ismailpat,

 

Thanks for your post and welcome to the community.

 

As long as all instructions with the new sim have been following correctly I wouldn't worry. Are you able to use the new sim okay or are you having any knew issues with it at all?

 

Also, did you receive a confirmation text once you had put the new sim in an activated it?

 

Many thanks,

 

Beth

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