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gibbet1
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Sim Swap - Phone Restricted, no code

Hi like many others it seems, can't get the new Sim to work in old Nokia phone.

When inserted screen says Phone restricted, no code on the letter that came with my pin, unblocking code printed faintly on the outer sim holder doesn't work (and I assume isn't what is needed anyway).

Have tried requested an unlock code on the site - no email received at all.

Help appreciated, thanks.

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gibbet1
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Re: Sim Swap - Phone Restricted, no code

Hi, got an email which I assume was prompted by this post, with an unlock code.  It doesn't work ("Code Error).  Phone is still asking me to "Enter Restriction Code".  Looking through other posts I'm not sure if this is because my new SIM has now expired or because I am trying to use it in an obsolete handset (or both!).

A PM would be appreciated, thanks.

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Ryan_N
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Re: Sim Swap - Phone Restricted, no code

Hi gibbet1, 

 

Thank you for your post and welcome to the forums. 

 

I'm sorry to hear you're having this issue. I will send you over a private message to get this sorted. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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