Sim Replacement

[waveuk]

Currently I have a mobile with a eSim and I am changing to a mobile that does not support eSim.

I cannot find my original Virgin SIM card so I do need a new one. What is the way to get a new one? would be OK if I just pop in a Virgin Store? I cannot find any option online.

[Carley_S]

Hi @waveuk

Welcome to the community 

We can order you a physical sim at our side. We would just need to pass account security and locate your account. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Carley_S]

Thank you for joining me on private message @waveuk

Glad that we managed to get this sorted for you today. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).