Virgin Media Community

[jim30]

Hi, My sim pin is locked and I am not receiving a request for a PUK code, so I cannot input it to unlock my sim. No matter how many times I enter a sim code it keeps telling me that I have 2 tries left, but does not progress to the PUK request screen. Cannot get help from the in-line or what’s app service.

[David_Bn]

Good Afternoon jim30,

Thanks for your post and a very warm welcome to you

Sorry to see you've been struggling to unlock the SIM card.

Have you been able to resolve this issue since your post or are you still in need of our assistance?

Kindest regards,

David_Bn

[jim30]

Yes I have resolved it, thank you.