Silent calls in Spain

[sidge123]

Good afternoon,

I am with Virgin Mobile and are currently in Spain. Since I’ve been here, my incoming calls have been silent once they are answered and then disconnect.

I have read in a previous post from May 2020 (https://community.virginmedia.com/t5/Virgin-Mobile/Roaming-While-In-Spain/m-p/5015398) that this can be remedied by a reset of the roaming feature at your end.

I would be grateful if this could be applied to my account as I need to make some work calls!!

Kind regards Sarah Bull

[Paulina_Z]

Hi @sidge123,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with having silent calls while you're abroad in Spain!

I can see that you've experienced this issue before. I'll be more than happy to assist you as soon as I can. I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.