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Silence when accessing voicemail

Hi I'm having trouble with my voicemail, I log in ok but am meet with silence and when a thank you for using the voicemail message before it hangs up. Voicemail has been fine until recently what do I do?

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Re: Silence when accessing voicemail


Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Silence when accessing voicemail

Hi AW61,

 

Thanks for your post.

 

I'm sorry you're having problems with your voicemail and getting silence. 


Is this for your Virgin Mobile?

Are you getting silence when trying to listen to your voicemail messages or when someone is trying to leave you a message?

 

Please let me know and I can help you further.

 

Thanks

 

Melissa


 

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Re: Silence when accessing voicemail

Spoiler
Hi Melissa

Yeah it's my Virgin mobile and it's when I try a retrieve my voicemail all I get it's silence and the call is then ended with a "thank you for using Virgin Mobile" message
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Re: Silence when accessing voicemail

Thanks AW61,

 

I'd like to take a look at your account to investigate this for you. 

 

I'll pop you a private message now 🙂

 

Thank you,

 

Melissa

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Re: Silence when accessing voicemail

Thanks for letting me know this has all been sorted out for you now 🙂

 

If you need anything else, let us know.

 

Thank you,

 

Melissa

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