on 07-03-2022 22:35
My oomph sim has been discontinued without my knowing so of course virgin upsold me a contract for the iphone 11 which has not been dispatched! It is now pending investigation but meanwhile i have no phone! Ive ordered a 12 as now the 11 is on back order and guess what……Yodel haven’t received this one either.
Why are phones not being dispatched but still being sold???
im so ready to leave, i want nothing more to do with virgin ever again
on 08-03-2022 08:36
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to hear of the issues with the mobile phone service and the handset order/delivery
Check out the purple envelope in the top right hand corner and I'll have a look into this for you
Kindest regards,
David_Bn